- November 16, 2020
- Perspectives, Trending Topics
- Retail, Webinar
Optimizing Your Quick-Service Restaurant (QSR)
Click on the image above to watch the on-demand webinar.
About This Webinar
Nearly all retailers—and especially quick-service restaurants—are quickly adapting to changing customer preferences. While indoor space is less utilized due to the pandemic, customers are demanding convenient options for in-car pickup and delivery. Limited curb space is highly coveted by a variety of users and retailers need to prioritize between elements such as expanded drive-thru, drive-thru pickup only windows, curbside delivery, priority parking for grab-and-go, reserved tenant parking, food delivery, patio space, pedestrian walk-up windows, and more. It’s hard to have it all on a small site!
Watch our panel of Kimley-Horn site development engineers and a landscape architect talk through best practices and answer questions about:
- Increasing capacity for “Grab & Go” or “in-vehicle” services
- Increasing your ROI with creative drive-thru solutions
- Accommodating multiple drive-thru windows on a shared pad
- Addressing kitchen capacity as drive-thru volumes increase
- Designing functional landscaping
About the Panelists
Lesley Netzer, P.E.
Lesley has worked with national clients across the country for more than 13 years. Lesley understands her clients’ standards and operations and she makes sure they are being consistently met. She offers expertise in the design of water, wastewater, storm sewer, detention, paving, and grading for development and infrastructure projects. Her expertise includes program management, engineering design, entitlement strategy and implementation, attending and speaking at public meetings, coordinating with local municipal staff and franchise utility providers, project scheduling, and coordination with other consultants.
Paul Pensy, P.E., S.E.
Paul has more than 24 years of civil and structural engineering experience for a wide range of project types, with a specialization in quick-service restaurant design. For more than 16 years, Paul worked for McDonald’s, holding various leadership positions within the engineering group. His experience includes leading the site planning for the company’s drive-thru execution and the development of McDonald’s civil design reference manual and civil prototype reference drawing set. While at McDonald’s, Paul served as a core member of the Outdoor Digital Menu Board, Mobile Ordering, and Ops Drive-Thru Think Tank teams. These small, select teams were composed of leadership representing construction, kitchen operations, finance, technology, and supply chain. Paul has developed and led training programs for internal and external design professionals, and presented on various topics including new construction, drive-thru execution, geotechnical engineering, civil design standards, and real estate impacts.
Trish Sieh, P.E
Trish is a professional engineer with more than 14 years of experience in planning, design, and construction of civil engineering projects. Her responsibilities include engineering design, entitlement strategy and implementation, attending and speaking at public meetings, coordinating with local municipal staff and franchise utility providers, project scheduling, and coordination with other consultants. Trish leads project design and coordination with owners, architects, subconsultants, contractors, public agencies, and the internal design team. Her experience includes design documents and project management for national retail clients, large-scale mixed-use projects, data center, industrial, multifamily residential, and single-user sites from the initial planning process through design and construction administration.
Leah Campbell, PLA
Leah offers more than 13 years of landscape architecture and planning experience. Her focus is on land development services for private sector clients. She has worked on a variety of private sector projects including retail, mixed-use development, residential, commercial offices, institutional, streetscapes and site planning. Her passion for preparing designs that create meaningful experiences that are creative and functionally effective design, leads her to provide clients with the highest quality service. Leah has designed and managed projects for both national and local clients, with each receiving the same thoughtful and inspired design approach throughout the process. She loves the challenge of taking a new project and creating design solutions that address the uniqueness of each individual site.